Network Operations Center (NOC)
Comtech provides world-class Network Operations Center infrastructure, management, and support. By using our reliable NOC to serve as either your primary or secondary network operations resource, you can allocate your resources more effectively and cut costs without sacrificing network stability or impacting revenue-based services. This allows you to focus on your end users' overall experience and other core competencies.
We have extensive experience building and providing mission-critical support of Network Operations Centers in sensitive, multi-partner, and multi-protocol networks. That experience provides Comtech clients with end-to-end Network Operations Center infrastructure with high reliability and low cost of operation.
NOC Managed Services identify network problems before they can impact business functions or productivity and seek to resolve issues remotely from the NOC or by dispatching technicians to your site.
Comtech has a fully ITIL compliant NOC that monitors your services 24/7. You can feel assured that your systems are available to meet your SLA requirements.
Our Network Operations Center provides:
- 24/7 network surveillance
- Performance monitoring
- Trouble ticket management
- Event management
- Complete technical support
Comtech offers an on-site support service that includes troubleshooting and hardware problem resolution, by on-call technicians, to repair or replace hardware/software as required.
This service includes, but is not limited to: desktop PCs, laptops, servers, terminals or monitors, network hardware (switches, hubs, routers, firewall, VPN appliances), Point-of-Sale (POS) stations, thin client workstations, UPS (power supplies) and printers.
Our on-site technicians conduct all systems and network upgrades and changes using our rigorously defined internal processes.